Though sales consultants by title, think of Matt Clapperton’s team at North Shore Mitsubishi as equal parts problem solvers, day planners and educators.
But above all else, Clapperton’s team works tirelessly to become an extension of your family.
“Most times customers aren’t even shopping for the vehicle, brand or the price, they’re shopping for a good salesperson who is going to take care of them and who they trust, like and respect,” says Clapperton, the dealership’s general manager. “We want to get to know the customer on a personal level, because it’s not just about selling them a car – it’s about making a friend.”
It’s a level of customer commitment that extends across all corners of the North Shore and its myriad of cultural and ethnic backgrounds.
To that end, North Shore Mitsubishi proudly acknowledges the community’s diverse demographics and aims to assist the many newcomers facing credit challenges. The dealership offers an exceptional newcomer credit program to address those issues and provides guaranteed approval as long as applicants can prove employment and have a small down payment. It’s a program that’s helped numerous newcomers secure financing for their vehicle purchases.
“A lot of people don’t have the cash to simply buy a $30,000 or $40,000 vehicle, so they need financing,” Clapperton says. “But unfortunately in our country, it’s very, very difficult to do when you don't have an established credit history and that takes years to establish. We’re happy to help customers overcome those challenges.”
And when it comes time to acquire what will likely be the second-biggest purchase for a family, the 2024 Mitsubishi Outlander PHEV is at once practical, affordable and eco-friendly.
These plug-in hybrids come with incentives galore: a $5,000 government rebate; a $1,000 winter tire rebate; a further $1,000 loyalty rebate for simply owning another Mitsubishi vehicle and an enticing 4.49 interest rate.
Clapperton owns one himself and charges it twice weekly, while fuelling up biweekly to get him through two-hour daily commutes with ease.
“While the fuel economy is fantastic in an electric vehicle, you do get a little bit limited on the capability side – if you want to go a longer road trip, you’re kind of stuck,” Clapperton says. “Whereas with the plug-in hybrid, you get the best of both worlds.”
Beyond getting you in your newest Mitsubishi, Clapperton’s team takes care of virtually every area of upkeep.
With a fully functioning parts and service department, North Shore Mitsubishi caters to the maintenance needs of all makes and models. It’s a service that comes with a complimentary wash and vacuum, along with free lifetime car washes for customers who purchase vehicles from the dealership.
Mitsubishi also stands out with its generous 10-year warranty, double the industry standard, reinforcing its commitment to customer satisfaction and product reliability.
And then there’s the company's commitment to all things furry and four legged.
“Pets are considered part of the family these days for a lot of people and we love seeing customers come in with their pets,” Clapperton says.
