Enhancing mobility and independence for individuals with unique needs is at the core of what HME Home Health does.
With a technology-centric approach and a dedication to customized service, the Canadian-owned and operated home medical equipment provider is changing how mobility and accessibility products are delivered — helping residents on the North Shore and beyond lead more comfortable lives.
Empowering independence through innovative solutions
HME Home Health's mission is clear: to enhance the quality of life for individuals with mobility challenges, from children to the elderly. Offering a range of equipment, including wheelchairs, patient lifts and home safety products, HME ensures that its clients have access to everything they need to maintain independence.
"At HME, we truly believe that everyone deserves the resources they need to live fulfilling lives," says Michelle Harvey, chief operating officer at HME Home Health/
With a focus on mobility aids, rehabilitation equipment and accessibility tools, HME’s offerings create a pathway to greater self-support and security at home.
Addressing industry gaps through unique product offerings
HME’s exclusive HME Signature Series Line sets the company apart in an industry that has seen little change in decades.
These Canadian-made, clinically designed products address significant voids in the market, providing high-quality options for clients who need specialized solutions.
"We identified gaps in the industry and created this line to offer best-in-class value," Harvey says.
The HME Signature Series is available across all seven of their locations and comes with a guarantee of next-day delivery. Each product is supported by HME’s trained and certified staff, ensuring clients receive top-quality service at every step.
"Our trained sales team and technicians collaborate closely with occupational therapists to recommend the best solutions tailored to each individual," says Harvey.
Technology and customer experience
HME Home Health is at the forefront of an industry traditionally slow to adapt to technological advancements.
The E-Store offers the HME Signature Series along with other products, promising delivery within 48 hours, which is particularly valuable for clients who need timely solutions.
The company is also launching an accessibility-focused website on Nov. 1, 2024, featuring Zuper integration for seamless appointment booking and a home assessment tool.
"This approach makes it simple for our clients to access the support they need," Harvey says.
Hands-on customer service
Customer service is a key differentiator for HME Home Health. With eight locations across the province and a new location slated to open in Abbotsford in 2025, HME strives to be readily available for all clients.
Clients benefit from multiple points of contact, whether through a live chat feature on the website, personalized assistance from sales representatives, or direct access to a customer service team dedicated to quick response times.
Supporting the community beyond products
HME Home Health is dedicated to making a broader community impact through initiatives like the HME Gives Back Fund, which donates $1,500 monthly to individuals in need of mobility and accessibility equipment.
"We’re passionate about making a positive impact in the lives of our clients and their families across Canada," Harvey says.
To learn more, visit www.hmebc.com
