Dear Editor:
Regarding the letter published in your paper Aug. 3, Driving by the Book Can be Costly: We agree with Mr. Brownell that driving smart means both following the rules of the road - as set out in the Motor Vehicle Act - and using our common sense.
However, we want to correct his belief that we use some sort of arbitrary logic to get all parties involved to pay. In fact, in 95 per cent of crashes only one party is found liable.
Every claim is unique. No matter how the crash happens, we look at all of the information available to us before we make a decision on liability - including the Motor Vehicle Act, police reports, witness information and information from all parties involved.
It is also important to understand that there is a difference between a police officer issuing a ticket and ICBC determining liability. For example, if you rear-end another vehicle you may not get a ticket but you will most likely be found liable for that crash.
We're dedicated to providing our customers with a hassle-free claims experience and are available 24/7 to assist our customers with their claims.
Craig Horton, senior vice-president,claims ICBC
