Dear Editor:
We agree with letter writer David Brownell that driving smart means both following the rules of the road - as set out in the Motor Vehicle Act - and using common sense (Driving By The Book Can Be Costly, North Shore News, Aug. 3).
However, we want to correct his belief that ICBC uses some sort of arbitrary logic to get all parties involved to pay. In fact, in 95 per cent of crashes only one party is found liable.
Every claim is unique. No matter how the crash happens, we look at all of the information available to us before we make a decision - including the Motor Vehicle Act, police reports and information from witnesses and all parties involved.
We're dedicated to providing our customers with a hassle-free claims experience and are available 24-7 to assist our customers with their claims.
Craig Horton
Senior Vice President ICBC
