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A significant drop in ridership due to the COVID-19 pandemic has TransLink making minor service reductions this week.
In a statement issued Monday morning, the Metro Vancouver transit authority said bus routes with excess capacity as well as the Expo and Millennium SkyTrain lines may not run as frequently as before. It also noted that SeaBus will operate every 15 minutes during weekday rush hours instead of every 10 minutes.
“Passenger levels will be carefully monitored in order to balance lower ridership with the need to maintain social distancing,” TransLink said in a press release. “Customers should check Trip Planner or Transit Alerts before travelling to ensure their routes it not impacted by service reductions.”
WHO TO CALL
To enhance social distancing protocols, TransLink said they would be temporarily closing its customer service centre at Stadium-Chinatown Station and the West Coast Express customer service centre at Waterfront Station. More transit info:
• Passengers with Compass Card inquiries can visit www.compasscard.ca, email [email protected] or phone 604-398-2042.
• West Coast Express customers in need of information can go to [email protected] or call 604-488-8906.
• For HandyDART customers or Access Transit inquiries, call 604-953-3680.
• For all other inquiries, call TransLink customer information at 604-953-3333 or visit www.translink.ca.
Read more of our COVID-19 coverage here.
